IT Support
Ongoing support so your systems keep working for you.
Launch is the beginning, not the end. We provide agreed ongoing support for websites, applications and business tools: security updates, monitoring, fixes and small improvements, with clear communication about what is covered.
Systems that nobody is looking after
Websites and applications need regular updates, backups and attention. Without a defined support arrangement, small issues become outages, security patches are missed and urgent fixes become expensive.
Who this is for
- Businesses whose website or application has no maintenance plan
- Teams that launched with an agency or freelancer who is no longer available
- Organisations needing predictable support for business tools
- Clients of our other services who want post-launch support
What we deliver
Services and deliverables
Maintenance
Scheduled dependency, platform and security updates with testing before release.
Monitoring
Uptime and error monitoring with an agreed process for responding to issues.
Fixes and small changes
A defined allowance for bug fixes, content changes and small improvements.
Advice and planning
Periodic reviews and recommendations so improvements are planned, not reactive.
How it works
Typical delivery stages
Stage 1: Onboarding
We document systems, access, backups and known issues before support begins.
Stage 2: Agreement
Scope, response expectations, communication channels and exclusions are written down.
Stage 3: Ongoing support
Requests are tracked and handled according to the agreement.
Stage 4: Review
Regular check-ins to review requests, risks and planned improvements.
Capabilities
Technical and strategic capabilities
- Website and web application maintenance
- Dependency and security patching
- Backup verification
- Issue tracking and transparent reporting
- Performance and accessibility fixes
- Documentation of systems and access
What influences the cost
We don't publish fixed prices because every scope is different. These factors shape the estimate in your proposal:
- Number and type of systems covered
- Required response times and support hours
- Monthly allowance for changes
- Age and condition of the existing systems
- Monitoring and backup requirements
- Third-party licences and hosting
FAQs
IT Support: common questions
Response times are agreed per client and written into the support agreement, based on how critical each system is. We don't publish a single standard commitment because needs differ significantly.
Usually, yes, after an onboarding review. If a system has significant risks, we tell you before taking it on and suggest how to address them.
Related services
Often combined with
Cloud & DevOps
Reliable hosting, deployment pipelines and cloud infrastructure that are secure and cost-aware.
- Cloud set-up and migration
- CI/CD pipelines
- Monitoring and backups
Website & Web App Development
Fast, accessible, search-friendly websites and web applications that turn visitors into enquiries.
- Company and marketing websites
- Landing pages
- Content management
IT & Software Development
Custom software, internal tools and integrations built around how your business actually works.
- Web applications and portals
- APIs and integrations
- MVPs and product builds
Ready to talk about IT Support?
Tell us what you are looking to achieve. We'll help you identify the right next step.
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